Ordering & FAQ
I am currently offering either contactless collection or free delivery whilst the covid-19 guidelines are in place. I work from home in a clean and covid compliant environment, ensuring the safety of my clients at all times. Due to the pandemic the order lead times may vary, as suppliers to me deal with staff absence and the postage system delays. Please do get in touch to discuss your stationery, and I am very happy to keep you updated on what I am doing to keep orders moving as swiftly as possible. Stay safe, kind regards Kate x
Ordering during COVID pandemic
Any orders placed during the pandemic may experience a slight delay in ordering times, I will communicate with you and keep you up to date on your order as it progresses, but please allow extra time when ordering.
Once you order your stationery, we will work together leaving all printing as late as possible, in case of change of date occurring and your wedding being moved, this can happen more than once, and we will communicate the best course of action for your order.
Refunds are not available on orders that I have worked on, for example, you place your order for your invites, I have ordered your bespoke card stock and constructed your order, at this point the only service available would be to delay the order and change the dates before final proofing for the products. You can not cancel your order at this point. You have 24 hours once your order is placed to cancel for a full refund, as I do not order anything until this time has passed allowing you the opportunity to change your order.Please do contact me to discuss any questions if you have any before ordering.
How do i order a sample?Select your design and pay for one invitation.
Wording/ font choices and embellishment choices will be emailed to you within 24 hours.
Please use our colour matching section of the website to choose your invitation colours.
Patterned paper choice/Glitter card choices can be sent via email.
Please return these to us no later than 7 days after placing your order so that your samples can be made and sent within the time frame.
If we do not receive communication we will replicate what is on the website. These details then may be changed once your proofs are sent with your order.
Ordering your invitations
If you require your own stationery design to be created please contact us for a free consultation.
If you are happy with the design you have found on the website but you require full stationery, contact us for a quote.
If you require invitations and are happy with the design on the website then please order directly by selecting the amount and processing your order through the website,please note prices on the website are for a minimum order of 35 invitations of each design, please contact us if you require any less than this.
Once we receive your order confirmation we will contact you to send our ordering terms and conditions for you to sign and return.
We will also contact you to discuss your font & wording choice by email.
Once we have your choices we will send you your E-proof, this can be altered if you change your mind, once final design is confirmed orders take 6-12 weeks to complete depending on the quantity and design.
We will let you know the exact time scales on your order confirmation. But generally orders for 35 invitations will be completed within 9 weeks.
All invitations come complete with RSVP or RSVP wording where applicable.
They also come complete with envelopes.
Please note: once your final order has been placed, if any additional invitations are required they will not be completed with your first order and will be on our standard time-scale, unless express charge is paid(please see below). We recommend that you order at least 10% -15% of your total order in blank invitations to cover yourselves. As your invitation price in inclusive of any discounts that we get for orders above 30 items, and will not apply to additional invitations ordered, this will mean an increase in the cost of your invitations also, as well as a surcharge of £25.00 to add to an order after it has been placed.
All invitations are left blank for you to personalise. We do offer full printing services if you would like your guest names printed onto the invitations/RSVP/envelopes.
Full printing onto your Day Invitations/RSVP/Envelopes cost is an additional £1.00 per Invite.
Full printing onto your Evening Invitation and envelope is an additional £0.70p per Invite.
Foiled invitations are extra and will depend on the size of your order please contact us if you require this and we will invoice you for the printing separately.
Customising the designs
If you wish to customise the designs to your requirements or budget, please contact us to discuss your changes. We have a wide selection of colour samples, embellishments and fonts to choose from. And offer free consultations to discuss your requirements face to face at our rural office studio, over the phone by appointment (evenings available), by skype or at your home if within a 30 mile radius of Colchester.
When should i send my Save the dates ?
They should generally be sent 12 months prior to your wedding.
Especially if your wedding date falls on a bank holiday or you are planning on getting married abroad.
When should i send my Day invitations?
We recommend sending your invitations to your guests 5-8 months before your wedding, for those planning a wedding abroad, its generally a good idea to send your invitations 10-12 months before.
Your reply date for your guests should be at least 8 weeks before your special day so that you can follow up on any guests that have not replied and finalise numbers with your venue, stationer and other suppliers.
** currently not available** For an additional fee of £50 we can offer express orders completed within 2 weeks for under 35 invitation from when payment is received, £75 for orders over this and 3 weeks turn around from when payment is made.
Please contact us to discuss your requirements.
When should i send my Evening invitations?
We recommend sending these 14 days after your day invitations, this way you can manage any attendee's and if required invite them to the day. But generally these are send 3-4 months before your wedding.
How many order of service do we need?
Generally these are one per adult, although we recommend that it is more than acceptable to offer one per couple, do not forget your wedding party!!
Can i have everything coordinated?
Coordinated wedding stationery is available for each of the designs, prices do vary between designs and all can be customised to suit your budget and requirements.
Place settings (from £0.90 - £3.00), Favours (from £1.00 - £3.50), Table names/numbers (£4.50 - £8.50), Table planners (from £25.00 - £ 195+), Order of Service (From £4.50 - £7.50+), Menus (from £.1.10 - £4.50+),Guest books (£35) Keepsake boxes (£28.00) Postboxes (from £25.00)
This will be discussed with you fully and quoted based upon numbers and design - this will be invoiced separately after your consultation.
When do i need to order my table stationery?
If you require just table stationery (planner,name place settings,table numbers/names) orders placed on line must be from a minimum 8 weeks prior to your wedding.
If you require a bespoke design, please book a consultation to discuss your requirement, all orders are proofed once ordered.You can order samples of on the day stationery, by selecting one of each item you require, except for table plans. These are all made to order with your changes, and will constructed and sent within 10 days.
When should i order my Guest book and Guest frame ?
These can be ordered at any time and will be sent within 14 days from order.
Ordering personalised stamps
As we specialise in Personalised Stationery, with this in mind when ordering any stamps that may form part of your wedding stationery design, these will remain the property of Butterfly Wedding Stationery until the stationery is complete, at which point it will be returned to you. This is to protect the design,and protects against other stationers from copying the design, or customers replicating this themselves.
Stamps are charged at £24.00 for your stationery as other costs are factor into the overall cost of your stationery, to keep the prices competitive. A sample can be made without your personalised details, but if you would like to see the finalised design the £24.00 must be paid for at the time of ordering a sample. If you then do not wish to continue your order, the stamp and design will remain the copyright of Butterfly wedding stationery Ltd, where it will be retained and deleted after 6 months.
Butterfly Wedding Stationery uses Paypal Express.
This means you can pay as a guest with your credit or debit cards, as well as your paypal account.
With PayPal Express, customers are first taken to the PayPal page where they input their credit card information.
Once PayPal gets a billing address, they send that to Shopify in order for us to calculate which shipping rates and taxes are applicable. This will then take you to the next screen to choose your delivery options and then finally checkout the full amount including delivery.
Postage and Delivery
All products are sent by royal mail and if over £10 in value they will be sent recorded signed for delivery.
Table planners will be sent by courier, tracked and signed.
You can collect from our office in Colchester with prior arrangement.
If you spend over £400 on your Day & Evening invitations you will automatically receive 10% off your on the day stationery eg. table plans as a thank you.
Refunds and cancellations on orders
If for any reason you need to cancel your order, you have 24 hours from once your invoice is paid to cancel, you will then receive a full refund.
Due to the bespoke nature of the products, once the card stock has been ordered, worked on and prepped you may still cancel the order, but it will still be processed, and you will not receive a refund and your order will still be made and sent to you/collected.
Please note that no order will processed without a signed Terms and Conditions, this will be sent by email when you order.